Shipping Policy

Last Updated on the 10th of June 2020

At Jomo Shop we believe in customer service, that is why we have decided to offer FREE Standard Shipping to all of our Customers.

 

We will deliver to the delivery address indicated by you, provided that this address is located in a country that we deliver knowing that we ship our items in France and Germany, Austria, Belgium, Cyprus, Croatia, Denmark, Spain, Finland, United-Kingdom, Greece, Hungary, Ireland, Island, Luxemburg, Norway, Holland, Poland, Portugal, Slovakia, Sweden, Switzerland.

 

To this end, you agree to provide a complete and accurate delivery address. Any package returned to Jomo Shop due to an incorrect or incomplete address will be redirected at your expense.

 

Shipments are made by Collissimo & La Poste, and its international partners (https://www.laposte.fr/).

 

Slow Fashion can be slow 🌍  

To reduce our impact on the planet, we produce small batches with limited products and sizes.

If your order is not in stock, it will be made as soon as it is placed and the process could take up to 3 weeks (production & shipping included) for it to arrive at your door. We promise it is worth the wait 💜

If your order is in stock, find below our average shipping time:

FRANCE 

SHIPPING METHOD               FEE                  TIME DELIVERY   

STANDARD SHIPPING          FREE                4 – 7 business days

OHTER COUNTRIES

 

SHIPPING METHOD                 FEE                 TIME DELIVERY

STANDARD SHIPPING             FREE               7  – 10 days

 

*All of the shipping time delivery are only an estimate, actual times may vary depending on destination & on the current worldwide situation. Jomo Shop would however like to assure you that it will do its utmost to respect these deadlines and best satisfy its customers.

 

 

TRACKED SHIPPING

 

All Standard shipping come with a tracked number. We will email you a tracking number when your order has been shipped. This tracking number may take 3 - 4 days to update.

 

 

TAXES & DUTIES

 

The taxes & duties vary per country and you will be liable for any import duties, customs and taxes. All custom fees are the receiver of the orders responsibility. Please be aware Jomo Shop does not have any control over any duties, taxes or customs levied by the country your order is being shipped to. These are randomly selected and we cannot predict these nor can we predict the cost.

 

ORDER DELAY

 

Please first consult your expected order time for Standard Shipping when an order is on stock:

 

France                    4-7 business days

 

Europe                  7 – 10  business days

 

If your order has not arrived within the estimated delivery delay, as indicated above, please contact us via email (contact@jomoshop.co) as soon as possible so we can help you out. Unreceived orders must be reported to us within 30 days after the shipping date. Unfortunately, we are unable to replace missing orders if not reported within this time frame.

 

DAMAGED ITEMS

 

If at the time of delivery, the original packaging is damaged, destroyed, torn open, then you must check the condition of the items. If they are damaged, you must refuse the package and note a reservation on the delivery slip (package refused because opened or damaged).

  • FREE SHIPPING

    Europe Free shipping

    for all of our items

  • SUPERIOR QUALITY

    100% organic bio cotton, certified ethically responsible

  • HAND-MADE DESIGN

    Your parents, friends and date will love it

  • SECURED PAYMENT

    Secured payment by

    credit card or paypal

  • Facebook jomo shop
  • Instagram Jomo Shop
  • Tiktok Jomo shop
© 2020. All rights reserved.